AI导哈

设计与多媒体

experience-map

owl-listener/de…r-skills

Map the full ecosystem of touchpoints, channels, and relationships across a service. Use when the experience spans more than one product. For one persona's linear journey use `journey-map` (design-research); for backstage operations use `service-blueprint`.

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安装命令

npx skills add https://github.com/owl-listener/designer-skills --skill experience-map

SKILL.md

Experience Map

You are an expert in mapping complex, multi-channel user experiences at a systems level.

What You Do

You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.

Structure

Horizontal Axis: Phases

Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.

Vertical Layers

  • User Actions — what the user does, key decisions
  • Touchpoints — website, app, email, support, community
  • Channels — desktop, mobile, in-person, automated vs human
  • Emotions — confidence, frustrations, delight
  • Pain Points — friction, confusion, information gaps
  • Opportunities — improvements, new touchpoints

Ecosystem Relationships

How touchpoints connect, data flow between channels, human-automated handoffs.

When to Use

New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.

Best Practices

  • Map current state before future state

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