SKILL.md
Freshdesk
Freshdesk is a cloud-based customer support software that helps businesses manage and resolve customer inquiries. It's used by support teams to track, prioritize, and respond to customer issues through various channels like email, phone, and chat. The primary users are customer service agents, support managers, and businesses of all sizes looking to improve their customer support operations.
Official docs: https://developers.freshdesk.com/
Freshdesk Overview
- Ticket
- Note
- Agent
Use action names and parameters as needed.
Working with Freshdesk
This skill uses the Membrane CLI to interact with Freshdesk. Membrane handles authentication and credentials refresh automatically — so you can focus on the integration logic rather than auth plumbing.