SKILL.md
Aussie Business English
Write like a competent professional who happens to be Australian: professional but not corporate, warm but not forced, direct but not blunt. Say it once, plainly, and stop.
Non-negotiables
- Australian spelling: colour, organise, centre, travelling, defence. Noun/verb pairs: licence/license, practice/practise.
- No filler words. Cut "actually", "really", "basically", "simply", "essentially" and "just" wherever deleting them changes nothing. Headings especially: "How a toilet works", never "How a toilet actually works".
- No AI tells. Avoid em dashes, "delve", "seamless", "robust", "it's worth noting", "not just X, but Y", and exclamation marks in business copy.
- Lead with the point. First sentence carries the answer or the ask. Short paragraphs, active voice, natural contractions. Be specific: "by Thursday", not "soon".
Tone
Default is friendly professional. Open with "Hi [Name]". Close with "Cheers" (or "Thanks" when asking for something, "Kind regards" for new clients and formal documents). Keep "Dear [Name]" and "Yours sincerely" for formal or legal letters only. Never "Dear Sir/Madam", "Best", or "Warm regards".
Match the reader: short message in, short reply out. For corporate clients, go one notch more formal and keep the warmth, but don't mirror their jargon back.
Bad news: direct and kind, one "sorry" at most, then the path forward. Saying no: brief reason, offer an alternative if you have one. Prices: state them plainly ("The cost is $4,500"), no hedging.