SKILL.md
Configuring ITSM Incident Management (master toggle)
Read and toggle the master Incident Management setting on a Salesforce ITSM org. This is the org-level switch that turns Incident Management on or off. Enabling it also brings up its sub-features on the server side, so a full enablement is a single operation on the master.
Writes are idempotent (skipped when the current status already matches the requested state), the skill always reads before it writes, and an explicit confirm-to-write checkpoint is required before any mutation.
What this skill controls
| Preference (Setup UI label) | In scope |
|---|---|
| Incident Management enablement (master) | Yes — read and toggle |
| Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-toggles, Incident Priority Matrix, Problem/Change/Case Management, ITSM External Client App setup | No |
For the exact URLs, wire shapes, and worked examples for the master read and write, see references/mcp-invocation.md.
Scope
- In scope: read and toggle the master Incident Management preference.
- Out of scope: Default Field Validations for Incidents (
IncidentValidationsEnabled); Incident Priority Matrix configuration; Auto Closure of Child Incidents and Email-to-Incident sub-toggles; Problem Management; Change Management; Case Management; ITSM External Client App setup; other ITSM prefs (IncidentTriageAgentEnabled,IncAssignWithAgentEnabled,AssignedGroupValidationEnabled); broadcast-channel prefs; creation or configuration of Incident, Problem, or ChangeRequest records.