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service-itsm-channels-coordinate

forcedotcom/sf-skills

Top-level interactive coordinator for Employee Service (ITSM) channel setup. Presents menu of channel setup options (Portal, Teams, Slack) and delegates to the corresponding skill. Use this for: 'setup ITSM channels', 'configure employee service channels', 'set up service cloud communication channels', 'I want to configure ITSM integrations', or any general request for ITSM channel/integration setup where the user hasn't specified exactly which channel they want. DO NOT TRIGGER for requests that already name a specific channel or child skill (e.g. 'configure Teams', 'set up Slack', 'create an employee portal', 'configure ITSM notifications') — route directly to the matching child skill instead.

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安装命令

npx skills add https://github.com/forcedotcom/sf-skills --skill service-itsm-channels-coordinate

SKILL.md

Employee Service (ITSM) Channels Setup Coordinator

Interactive coordinator that presents a menu of ITSM channel setup options and delegates to the appropriate child skill based on user selection.

Scope

  • In scope: Presenting the channel setup menu to the user. Delegating to child skills based on selection (Portal, Teams, Slack). Validating prerequisites before delegation. Providing clear descriptions of each channel capability.
  • Out of scope: Directly calling setup APIs for any channel — always delegate to the dedicated child skill. Channel-specific configuration details beyond the initial enablement. User permission assignment. Post-setup testing. ITSM notification preferences (a separate concern — handle those with the dedicated notification-preferences skill, not through this menu).

Available Channel Setup Skills

This coordinator can invoke three distinct channel setup skills:

1. Portal Setup

Skill: experience-portal-create

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