AI导哈

后端与数据库

service-digital-engagement-channel-configure

forcedotcom/sf-skills

Configures and deploys enhanced chat Messaging Channels for Messaging for In-App and Web (MIAW). Use when the user needs to create, deploy, and activate a messaging channel configured with Omni-Channel Flow, Omni-Channel Queue, User, or Agentforce Service Agent routing. Generates MessagingChannel metadata, deploys it to the target org, and activates the channel with User Verification, pre-chat forms, automated responses, consent settings, and all customizable channel options via Metadata API. TRIGGER when the user mentions messaging channel, MIAW, enhanced chat, in-app messaging, web messaging setup, or references a .messagingChannel-meta.xml file. DO NOT TRIGGER when the user is configuring legacy Live Agent chat, Embedded Service deployments without messaging, or standard Omni-Channel routing rules without a messaging channel.

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安装命令

npx skills add https://github.com/forcedotcom/sf-skills --skill service-digital-engagement-channel-configure

SKILL.md

Configuring Enhanced Chat Channel

Creates MessagingChannel metadata XML for Salesforce Messaging for In-App and Web (MIAW). This skill produces a fully configured enhanced chat channel with routing, user verification, pre-chat, and automated response settings ready for Metadata API deployment.

Scope

  • In scope: Creating MessagingChannel metadata with Omni-Channel Flow routing, Omni-Channel Queue routing, or Agentforce Service Agent (ASA) routing; enabling User Verification; configuring all channel settings (pre-chat forms, automated responses, consent keywords, file attachments, custom parameters)
  • Out of scope: Creating the referenced Omni-Channel Flow/Queue definitions (use automation-flow-generate), creating the Embedded Service Deployment (separate metadata type — use service-digital-engagement-deployment-configure), creating permission sets for messaging (use platform-permission-set-generate), configuring the Embedded Service Code Snippet

Entry points and transport

  • Delegated (context.calledFrom == "service-onboarding"): use the approved values, ask nothing, and return failed naming any missing required key. Standalone (no context): run Clarifying Questions.
  • Transport A (primary): headless-360 MCP dispatch / dispatch_readonly on /headless/metadata. Transport B: the sf commands below, only where a probe shows Transport A unavailable.

Details: references/onboarding_contract.md (§1 entry points, §2 transport, §3 pre-scan, §5 result).

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