AI导哈

文档办公

ticket-deflector

anthropics/know…-plugins

Reads a forwarded customer email or ticket, pulls order and refund status from a payments connector (PayPal, Square, or Stripe) or Shopify, account history from the CRM, and open tickets from a support desk (Zoho Desk), drafts a tone-matched reply in the owner's writing voice, and can issue a refund through the payments connector with explicit owner approval. With Shopify connected it also runs a proactive order-triage mode that surfaces orders needing attention — unfulfilled past the promised window, payment problems, pending refunds, stuck shipments — and drafts the next action for each before the customer has to ask. Use when the user says "draft a response," "answer this customer," "where's my order," "I want a refund," "check my orders," or "anything about to blow up."

  • 1631 次安装
  • 3.4万 星标
  • 收录于

安装命令

npx skills add https://github.com/anthropics/knowledge-work-plugins --skill ticket-deflector

SKILL.md

Ticket Deflector

Quick start

Forward or paste a customer email — Claude pulls order status from the connected payments connector, looks up the customer in the CRM and the support desk, and drafts a reply in the owner's voice. If a refund is needed, it stages the details and waits for explicit approval before issuing anything. Same-category connectors are peers (../../shared/connector-neutrality.md): whichever is connected runs the step.

User: "answer this customer" [forwards email]
→ Extract customer email + issue from thread
→ Pull transaction status from the payments connector (PayPal, Square, or Stripe)
→ Pull CRM contact history, and open tickets from the support desk
→ Check the refund/return policy and help-centre articles
→ Draft reply in owner's voice, within policy
→ Owner approves draft → send or stage
→ If refund needed: approval prompt → owner confirms → issue

Workflow

相关 Skills

data-visualizationanthropics/know…-pluginsCreate effective data visualizations with Python (matplotlib, seaborn, plotly). Use when building charts, choosing the right chart type for a dataset, creating publication-quality figures, or applying design principles like accessibility and color theory.数据与研究1.4万documentationanthropics/know…-pluginsWrite and maintain technical documentation. Trigger with "write docs for", "document this", "create a README", "write a runbook", "onboarding guide", or when the user needs help with any form of technical writing — API docs, architecture docs, or operational runbooks.后端与数据库1万code-reviewanthropics/know…-pluginsReview code changes for security, performance, and correctness. Trigger with a PR URL or diff, "review this before I merge", "is this code safe?", or when checking a change for N+1 queries, injection risks, missing edge cases, or error handling gaps.测试与安全9965build-dashboardanthropics/know…-pluginsBuild an interactive HTML dashboard with charts, filters, and tables. Use when creating an executive overview with KPI cards, turning query results into a shareable self-contained report, building a team monitoring snapshot, or needing multiple charts with filters in one browser-openable file.数据与研究9192system-designanthropics/know…-pluginsDesign systems, services, and architectures. Trigger with "design a system for", "how should we architect", "system design for", "what's the right architecture for", or when the user needs help with API design, data modeling, or service boundaries.设计与多媒体7549memory-managementanthropics/know…-pluginsTwo-tier memory system that makes Claude a true workplace collaborator. Decodes shorthand, acronyms, nicknames, and internal language so Claude understands requests like a colleague would. CLAUDE.md for working memory, memory/ directory for the full knowledge base.智能体工作流7485