其他

draft-response

anthropics/know…-plugins

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

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安装命令

npx skills add https://github.com/anthropics/knowledge-work-plugins --skill draft-response

SKILL.md

/draft-response

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Draft a professional, customer-facing response tailored to the situation, customer relationship, and communication context.

Usage

/draft-response <context about the customer question, issue, or request>

Examples:

  • /draft-response Acme Corp is asking when the new dashboard feature will ship
  • /draft-response Customer escalation — their integration has been down for 2 days
  • /draft-response Responding to a feature request we won't be building
  • /draft-response Customer hit a billing error and wants a resolution ASAP

Workflow