SKILL.md
Customer Pulse
Quick start
Ask: "How are customers feeling this month?"
Claude pulls disputes, tickets, email threads, and Intercom conversations for the last 30 days, groups them into 3–5 themes with verbatim evidence, and delivers a "do these 3 things this week" action list.
To include Google/Yelp reviews, paste them after triggering — or say "I have some reviews to add."
Workflow
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Set the date window. Default: last 30 days. If the user specifies a range, use it.
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Pull PayPal disputes. Fetch disputes opened in the window. If the PayPal API returns a rate-limit error, skip and add
PayPal: rate-limited — not includedto the Sources section. Do not retry; do not error. See reference/gotchas.md for the rate-limit pattern. -
Pull HubSpot tickets and feedback. Fetch open and recently closed tickets. If 0 tickets exist, record
HubSpot tickets: 0and continue — do not surface a warning. -
Pull Gmail threads. Search for threads in the window containing:
refund cancel unhappy issue problem disappointed frustrated broken late slow wrong missing. Extract subject lines and 1–2 sentence excerpts per thread.