SKILL.md
/customer-escalation
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Package a support issue into a structured escalation brief for engineering, product, or leadership. Gathers context, structures reproduction steps, assesses business impact, and identifies the right escalation target.
Usage
/customer-escalation <issue description> [customer name or account]
Examples:
/customer-escalation API returning 500 errors intermittently for Acme Corp/customer-escalation Data export is missing rows — 3 customers reported this week/customer-escalation SSO login loop affecting all Enterprise customers/customer-escalation Customer threatening to churn over missing audit log feature