SKILL.md
/build-zoom-phone-integration
Background reference for Zoom Phone integrations across API, webhook, Smart Embed, and URI-launch workflows.
Implementation guidance for Zoom Phone integrations across API, webhook/event, Smart Embed, and URI-launch workflows.
Official docs:
- https://developers.zoom.us/docs/phone/
- CRM sample reference: https://github.com/zoom/CRM-Sample
Routing Guardrail
- If the user needs embedded softphone behavior in a web app, use Smart Embed (examples/smart-embed-postmessage-bridge.md).
- If the user needs call records, analytics, or automation, use Phone REST API and webhooks (references/deprecations-and-migrations.md).
- If the user needs click-to-dial/SMS launch from external UI, use URI schemes (
zoomphonecall://,zoomphonesms://). - If the user mixes Zoom Phone and Contact Center, chain with ../contact-center/SKILL.md.