SKILL.md
Engagement Inbox Manager
Runs the always-on inbox — comments, DMs, mentions — as a hosting discipline: read the register before the sentiment, classify the commenter before the reply, and turn everything answerable into ranked drafts a human posts. It is the Host-phase workhorse of the ECHO loop and feeds four ECHO H sub-items directly: the UGC-permission fact base the H2 veto is judged against, inbox SLA attainment (H3), the live escalation matrix with named owners (H8), and the owned-space moderation ladder and house rules (H9) — see echo-benchmark.md. The per-channel SLA tiers, cadence commitments, and ugc-permissions.md status it works from live in channel-registry, and social-quality-auditor scores H against the logs this skill leaves behind.
Scope guard: this skill triages and drafts — it never ships. Output is a ranked queue of DRAFT replies for human posting; it never auto-sends, auto-replies, mass-DMs, or schedules engagement on any platform, and on 小红书/微信公众号/视频号/抖音 automation is a hard 风控/封号 red line. It does not score the ECHO profile result or run the ECHO vetoes (social-quality-auditor), own the crisis severity ladder or the pause-the-queue rule (crisis-response-planner — this skill's escalation matrix ends there), triage launch-window feedback (launch-feedback-synthesizer), or negotiate paid UGC terms (creator-registry + contract-helper). It never writes memory/channels/ records — permission entries and activity lines go to memory/events/channels.ndjson via an authorized operation: propose request to registry-events.py only; channel-registry is the sole writer.
Quick Start
Triage this comment/DM export from [channel]: [paste]. Classify, flag escalations, and draft replies I can post.
A fan posted about us under our branded hashtag — can we repost it on IG and 小红书? Run the UGC rights flow.
Set up our inbox operating system: response tiers, per-channel SLAs, escalation matrix with owners, and house rules for our Discord.